Portal User Guide

The Workflow Portal is where employees and stakeholders interact with live workflows — starting processes, completing tasks, and tracking progress.

Your dashboard

After logging in you land on the dashboard, which shows a real-time summary of what needs your attention.

Active workflow instances

Tasks pending your action

Reminders and deadline alerts

Completing assigned tasks

When a workflow reaches a step assigned to you, you will receive a notification. To complete the task:

1 Click My Tasks in the navigation bar.

2 Select the task from the list.

3 Fill in the required form fields or choose Approve / Reject.

4 Submit — the workflow automatically moves to the next step.

Starting a new workflow

You can initiate any workflow that has been published and assigned to your group.

Go to Workflows in the navigation bar.
Click Start next to the workflow you want to launch.
Complete the first form step and submit. The workflow is now running.

Tracking progress

Open any running instance to see a visual step-by-step progress map. Completed steps are highlighted, the current step is marked, and upcoming steps are shown. You can also view the full audit trail — every action, timestamp, and user is recorded.

Notifications and reminders

The system sends email and in-app notifications when a task is assigned to you, when a deadline is approaching, or when an instance you started reaches a key milestone.

Tip: The bell icon in the top navigation bar shows unread task reminders. Click it to see a summary without leaving the current page.

Using the portal in Arabic

The portal is fully available in Arabic with a native right-to-left (RTL) layout. All menus, forms, task labels, notifications, and reports switch language when you toggle.

Click the language icon in the top bar and select Arabic (العربية) or English. The interface reloads in the chosen language and the layout direction switches automatically — no page configuration needed.

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